Terms and conditions

Terms and Conditions for Ssleep Ltd

Last Updated: 25/2/2025

Welcome to Ssleep Ltd. By accessing or purchasing from our store (both online and in-person), you agree to comply with the following terms and conditions. Please read them carefully.

  1. General Information

1.1 These terms and conditions govern your use of our retail store and website, as well as your purchases from us. 1.2 We reserve the right to amend these terms at any time. Any changes will be posted on our website.

  1. Products and Pricing

2.1 All products are subject to availability. 2.2 Prices are displayed in GBP and include VAT where applicable. 2.3 We reserve the right to adjust prices at any time without prior notice.

  1. Orders and Payment

3.1 Orders are only confirmed once payment has been received. 3.2 We accept payments via Visa, Mastercard, American Express and Apple Pay. 3.3 In case of a pricing error, we reserve the right to cancel the order and refund the payment.

  1. Delivery and Collection

4.1 We offer delivery within the North East of England.  Estimated delivery times will be provided at checkout. 4.2  We are not responsible for delays caused by third-party couriers.

  1. Returns and Refunds

5.1 You have the right to return items within 14 days of receipt, provided they are in original condition. 5.2 Certain items, such as perishable goods, personalised products, and custom made, are non-refundable. 5.3 Refunds will be processed within 14 days of receiving the returned item.

  1. Warranty and Liability

6.1 Products may come with a manufacturer’s warranty. Please refer to individual product descriptions for details. 6.2 We are not liable for indirect losses resulting from your use of our products or services.

  1. Privacy Policy

7.1 We process personal data in accordance with our Privacy Policy, which is available on our website.

  1. Intellectual Property

8.1 All content on our website, including text, images, and branding, is owned by or licensed to us and may not be used without permission.

  1. Governing Law

9.1 These terms and conditions are governed by the laws of England and Wales. 9.2 Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

For any queries, please contact us at:

 Ssleep Ltd, 532 Durham Rd, Low Fell, Gateshead, NE9 6HU

info@ssleep.co.uk

  1. 0191 487 1571

Thank you for shopping with Ssleep.  We appreciate your business.

privacy policy

Privacy Policy
Ssleep Ltd
Effective Date: 24/02/2025

  1. Introduction
    Ssleep Ltd (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you use our website, visit our store, or interact with us.
  2. Information We Collect
    We may collect and process the following types of personal data:
  • Identity Data: Name, date of birth, and other identifiers.
  • Contact Data: Address, email, and phone number.
  • Payment Data: Billing details and transaction history.
  • Technical Data: IP address, browser type, and website usage.
  • Marketing Data: Preferences for receiving communications from us.
  1. How We Use Your Data
    We use your personal data for the following purposes:
  • Processing and fulfilling orders.
  • Providing customer support.
  • Managing accounts and memberships.
  • Sending marketing communications (with your consent).
  • Complying with legal obligations.
  • Preventing fraud and ensuring security.
  1. Sharing Your Information
    We do not sell your data. However, we may share it with:
  • Payment processors and delivery partners.
  • IT and system administration service providers.
  • Law enforcement, if required by law.
  • If you choose to make a purchase from us using a loan, we will share your information with our lending partner Buyline Ltd. We will only do this with your consent.  For information about how Buyline process our information please visit: https://www.buyline.co.uk/privacy-policy
  1. Data Security
    We implement security measures to protect your data from unauthorised access, alteration, or loss.
  2. Your Rights
    You have rights under UK data protection law, including:
  • Accessing your personal data.
  • Requesting correction or deletion.
  • Objecting to processing for marketing purposes.
  • Withdrawing consent where applicable.
  1. Cookies and Tracking
    We use cookies to enhance your browsing experience. You can manage cookie settings via your browser.
  2. Retention of Data
    We retain your data only as long as necessary for our business purposes or as required by law.
  3. Contact Us
    For any questions about this Privacy Policy or to exercise your rights, please contact us:
    Ssleep Ltd

532 Durham Rd, Low Fell, Gateshead, Tyne and Wear, NE9 6HU

info@ssleep.co.uk

tel. 0191 487 1571

 

  1. Updates to This Policy
    We may update this policy from time to time. Please review it regularly for changes.